Peter Anthony, Managing Culture, Open University Press, 1994, ISBN 0-335-09788-X - Bibliography
Part 1 - Review - The Human Systems - The weight of culture - implications
Good businesses know how to encourage people to collaborate, so I find Anthony's case has personal resonance, I have suffered cognitive dissonance whenever I contemplate the co-operation that is advocated inside a company to the ruthless competition that is advocated outside it.
Similarly, outsourcing destroys any feelings of belonging and commitment. On one business assignment which involved long hours I was able to get to know the cleaners - one in particular took extra time to polish the brass door fittings out of a sense of pride. Outsourcing destroys that - the job then just becomes a chore to be got through as quickly as possible; in one FTSE company the carpets in our office had to be fumigated, in another I cleaned my own desk because the cleaning only extended to a quick wiz round with a vacuum.
Part 2 - Assess - Vision - Good Characteristics